Steeped in history and built on the site of the old Fort William at the base of Signal Hill, Sheraton Hotel Newfoundland blends timeless elegance with the vibrant energy of one of North America’s oldest cities. Our premier location overlooks St. John’s Harbour and is just minutes from iconic attractions, boutique shopping, and the legendary George Street entertainment district.
With 304 modern rooms and suites and over 18,000 sq. ft. of well-appointed event space, we provide exceptional experiences for business and leisure travelers alike. But what truly sets us apart is our people.
At Sheraton Hotel Newfoundland, we are passionate hospitality professionals dedicated to the art of exceptional service. We believe in putting people first—whether it’s our guests, our team members, or our community. As part of Westmont Hospitality Group, a leader in hotel ownership and management, we are committed to delivering superior results while upholding the highest standards in the industry.
NOTE: This will be a Maternity leave replacement for a contracted period.
Primary Responsibilities
As a key member of our Sales & Catering team, you will play a pivotal role in driving revenue, building client relationships, and ensuring seamless event execution. Your expertise and dedication will help create memorable experiences for our guests while achieving business goals.
Sales & Business Development:
- Proactively prospect, solicit, and qualify new business opportunities to maximize hotel revenue.
- Negotiate competitive rates for food & beverage, guest rooms, meeting spaces, and hotel services.
- Meet and exceed individual and team booking goals for catering and conference services.
- Build strong industry relationships by attending networking events and staying updated on market trends.
Event Coordination & Execution:
- Oversee all aspects of group bookings, from contract negotiation to event completion, ensuring flawless execution.
- Prepare and review catering contracts, banquet event orders, and key event documents with accuracy.
- Work closely with hotel departments to deliver exceptional event experiences.
- Lead pre- and post-conference meetings with clients and department heads to ensure smooth communication and adherence to brand standards.
- Coordinate weekly Food & Beverage and Front Office team meetings to align on upcoming events.
Client Engagement & Service Excellence:
- Act as a primary point of contact for clients, ensuring hospitality, professionalism, and personalized service.
- Conduct site inspections, special events, and off-site presentations to showcase the hotel's offerings.
- Serve as a liaison between clients and hotel teams, ensuring seamless event execution and repeat business.
Operational Excellence & Team Collaboration:
- Utilize Lightspeed and CI/TY systems in compliance with brand standards.
- Collaborate on projects, share insights, and support colleagues to contribute to the team's success.
- Stay informed and continuously improve by participating in department meetings and training sessions.
- Take on additional projects or duties as assigned by the Director of Sales & Catering or General Manager.
Minimum Qualifications & Skills
We’re looking for a passionate and results-driven professional with the following qualifications:
Education: Bachelor’s degree in Business, Hotel Management, or a related field (preferred but not required).- Experience: Minimum 2 years in event planning, conference services, or sales within a hospitality or food & beverage environment.
- Industry Knowledge: Previous hotel sales and catering experience is an asset.
- Communication & Interpersonal Skills: Ability to engage, build relationships, and deliver outstanding guest service.
- Results-Driven Mindset: Enthusiastic, motivated, and goal-oriented with a passion for delivering exceptional experiences.
- Digital & Tech Proficiency: Experience in digital promotions, strong computer literacy in Microsoft programs, and excellent administrative organization.
- Financial Acumen: Basic understanding of finance and budgeting to support sales and event planning.
Are you a passionate hospitality professional who thrives in sales, event planning, and client relations? At Sheraton Hotel Newfoundland, we are dedicated to creating exceptional guest experiences while driving business success. If you’re looking for an exciting opportunity in a fast-paced, dynamic environment, we’d love to hear from you.
