The Hotel Housekeeper is responsible for maintaining the cleanliness and overall appearance of guest rooms and public areas within the hotel. This role ensures a comfortable and welcoming environment for hotel guests by adhering to established cleaning standards and procedures. The Housekeeper plays a vital role in guest satisfaction by providing efficient and thorough service.
Responsibilities:
- Guest Room Cleaning:
- Thoroughly clean and sanitize guest rooms, including making beds, dusting all surfaces, vacuuming or mopping floors, cleaning mirrors and windows, and emptying trash and recycling.
- Clean and sanitize bathrooms, including toilets, sinks, showers/tubs, and floors. Replenish toiletries and ensure adequate supply of clean towels.
- Identify and report any maintenance issues or damages to the appropriate department (e.g., broken furniture, leaky faucets).
- Follow established procedures for handling lost and found items.
- Respect guest privacy and adhere to hotel policies regarding entry into occupied rooms.
- Supplies and Equipment:
- Maintain cleaning supplies and equipment in a neat and organized manner.
- Report any low supply levels to the supervisor.
- Ensure equipment is in good working order and report any malfunctions.
- Use cleaning chemicals safely and according to instructions.
- Adherence to Standards:
- Follow all hotel policies and procedures, including safety guidelines and cleaning standards.
- Maintain a professional appearance and demeanor at all times.
- Other Duties:
- Assist other departments as needed.
- Respond to guest requests in a timely and courteous manner.
Qualifications:
- Education: No formal education is typically required, but basic literacy and numeracy skills are preferred.
- Experience: Previous experience in housekeeping or a related cleaning role is often an asset, but on-the-job training may be provided.
- Skills and Abilities:
- Ability to perform physical tasks such as lifting, bending, and standing for extended periods.
- Attention to detail and a commitment to cleanliness.
- Good time management and organizational skills.
- Ability to work independently and as part of a team.
- Effective communication skills.
- Ability to understand and follow instructions.
- Customer service orientation.
Physical Requirements:
- Ability to lift and carry up to [Specify weight, e.g., 25 pounds]
- Frequent standing, walking, bending, stooping, and reaching.
- Exposure to cleaning chemicals.
Work Environment:
- Hotel environment with moderate noise levels.
- May involve working weekends and holidays.
Job Types: Full-time, Part-time, Seasonal
Pay: From $17.30 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Work Location: In person
