Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John's, NL, Corner Brook, NL, and Fredericton, NB.
Steele Hotels is looking for a Host to join its growing team at our JAG Hotel in St. John’s, NL. The ideal candidate would possess a positive "can-do" attitude, and a high level of professionalism, coupled with a strong work ethic and critical thinking skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.
Main Duties & Responsibilities:
- Maintain a clean and welcoming front-of-house experience and greet guests in a friendly and polite manner
- Coordinate with serving staff to ensure efficient seating arrangements
- Escort guests to tables
- Notify guests when a table becomes available and provide wait time information
- Manage reservations via phone, in-person, on through online platforms
- Answer incoming calls and address customer inquiries
- Assist with menu inquiries, answering questions about food and beverages, as needed
- Perform other duties, as assigned
Qualifications, Skills & Attributes:
- Experience in hospitality is an asset
- Excellent communication and interpersonal skills to engage with guests and manage inquiries
- Strong organizational skills to monitor reservations, wait times, and table availability
- Attention to detail in maintaining a tidy, welcoming front-of-house environment
- Familiarity with health, safety, and food handling regulations
- Proficiency with reservation and POS systems
- Ability to remain calm and professional in a high-pressure, fast-paced environment
- Problem-solving skills to managing seating challenges or special requests effectively
Why Work with Us:
- Competitive compensation package
- Company RRSP matching plan to secure your financial future
- Comprehensive health benefits including dental and vision coverage
- Employee Family Assistance Program [EFAP], including counseling services and life coaching
- Paid time off, including vacation time, sick leave, and statutory holidays
- Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.
- Gratuities
If you are interested in working with a growing company and want to grow with us, we welcome you to apply to careers@steelehotels.com. Please include “Host” in the email subject line, and use the following naming convention for the resume file: First Name Last Name - Resume.
We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.
Job Types: Full-time, Part-time, Permanent, Casual
Work Location: In person
